Refund policy

⭐ Returns Eligibility

We accept returns within 14 days of receiving your order if:

  • The item is unused

  • The item is in its original condition

  • The item is not damaged due to incorrect installation, wiring, or modification

Used or damaged electronics cannot be returned.

⭐ Non-returnable items

To protect product safety and hygiene, we cannot accept returns on:

  • Items that have been wired, soldered, mounted, or installed

  • Custom-made or modified items

  • Damaged products caused by incorrect wiring, power surges, or misuse

  • Clearance or final-sale items

⭐ Faulty or Defective Products

If your product arrives faulty or stops working within 14 days, we will:

✔ Replace the item
or
✔ Offer a refund

depending on your preference.

We may ask for:

  • A short video showing the issue

  • The order number

  • Your name and email used at checkout

This helps us confirm the fault and avoid unnecessary returns.

⭐ Return Process

To start a return, please contact us at:

📧 MotoVoltHelp@gmail.com

Include:

  • Your order number

  • Reason for the return

  • Photos or video (if the item is faulty)

We will reply within 1–2 business days with return instructions.

Do not send items back without contacting us first.

⭐ Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is faulty.

  • We recommend a tracked shipping service.

  • MotoVolt is not responsible for items lost during return transit.

⭐ Refund Processing Time

Once we receive and inspect your return:

  • Approved refunds will be processed to your original payment method

  • Refunds may take 3–7 business days depending on your bank

Shipping costs (if paid) are not refundable, unless the product was faulty.

⭐ Exchanges

We only replace items if they are defective or damaged on arrival.

⭐ Order Cancellations

Orders can be cancelled within 12 hours of purchase as long as they have not been shipped.

⭐ Contact

For any questions about returns, refunds, or faults, contact us at:
📧 MotoVoltHelp@gmail.com

MotoVolt is operated by Nataniel Arkit (sole trader) in the United Kingdom.